Keeping the money, and cancelling the license is theft.Įven if it is not a scam, it reflects very poorly on the company to have such a poor attitude to its customers. IF the company wants to cancel his license, they should do a refund at the same time. However, if multiple people are struggling with it, then they need to revise the software, the layout, or the built in tutorials.Īs it stands, the op has neither the item he was purchased, or the money. ![]() In part, I am inclined to agree with you, it is not their fault if someone buys it and refuses to learn / use it.
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